Last updated: 17/08/2026

Who we are

Lawrie Aesthetics Ltd is the data controller responsible for the personal information described in this notice.

Lawrie Aesthetics Ltd is registered in England and Wales under company number 16666535.

Registered office: 2 Southview, Cotswold Close, Brimscombe, Stroud, England, GL5 2UA.

For questions about this notice or how we use your information, please contact us at jasmine@laesthetics.co.uk

Information we collect

Depending on how you contact us and the services you use, we may collect:

• Your name, date of birth and contact details.
• Information provided through website enquiries.
• Appointment and booking information.
• Payment and transaction information.
• Medical history, medications, allergies and other health information.
• Consultation, consent, treatment and aftercare records.
• Clinical photographs used to assess, plan and monitor treatment.
• Separate permissions for using photographs or videos in marketing.
• Complaints, feedback and correspondence.
• Technical information about how you use our website, including your IP address, browser, device and cookie preferences.

Please do not include detailed or sensitive medical information in a general website enquiry unless specifically requested.

How we collect your information

We may collect information:

• When you contact us through the website, email, telephone or social media.
• When you make or manage an appointment.
• During consultations and treatments.
• When you complete medical questionnaires and consent forms.
• Through Aesthetic Nurse Software, which we use to manage appointments and clinical records.
• From a prescriber, pharmacy, laboratory or healthcare professional involved in your treatment, where appropriate and lawful.

How we use your information

We may use your information to:

• Respond to enquiries.
• Arrange and manage appointments.
• Assess whether a treatment is suitable and safe for you.
• Provide treatments and aftercare.
• Maintain accurate consultation, consent and treatment records.
• Process payments.
• Send appointment confirmations and reminders.
• Respond to concerns or complaints.
• Meet our legal, professional, insurance and regulatory responsibilities.
• Protect the security and operation of our website and systems.
• Send marketing communications where you have chosen to receive them.
• Use photographs or videos for marketing where you have given separate permission.

Our lawful bases

Depending on why we are using your information, we may rely on:

• Taking steps before entering into a contract or performing our contract with you.
• Compliance with a legal obligation.
• Our legitimate interests in operating and protecting the clinic, maintaining appropriate records and responding to enquiries.
• Your consent, particularly for optional marketing and promotional photography.

Health information is classed as special-category personal data. Where we process health information, we will also rely on an appropriate special-category condition, such as your explicit consent or, where applicable, processing necessary for the provision of treatment by a professional subject to confidentiality obligations.

You may withdraw consent at any time where consent is the basis used. This will not affect processing already carried out before consent was withdrawn.

Aesthetic Nurse Software

We use Aesthetic Nurse Software to manage appointments and hold information connected with consultations and treatments. This may include medical questionnaires, consent forms, treatment notes, clinical photographs and appointment communications.

Lawrie Aesthetics Ltd remains responsible for deciding how and why this information is used.

Clinical and marketing photographs

Clinical photographs may be taken where they are necessary for assessment, treatment planning, monitoring results or maintaining an appropriate clinical record.

Permission to use photographs or videos on our website, social media or other marketing is separate and optional. Declining marketing permission will not affect your treatment.

You can withdraw permission for future marketing use by contacting us. Withdrawal may not affect material already printed or published before we received your request, although we will take reasonable steps to stop further use.

Who we share information with

Where necessary, we may share information with trusted organisations and professionals involved in operating the clinic or providing your treatment. These may include:

• Aesthetic Nurse Software.
• Booking and payment providers.
• Website hosting, email and security providers.
• Prescribers, pharmacies, laboratories or healthcare professionals.
• Accountants, insurers, legal advisers and professional consultants.
• Regulators, safeguarding organisations, courts, law-enforcement agencies or emergency services where disclosure is legally required or necessary.

We only share information where there is an appropriate reason and take reasonable steps to ensure that service providers protect it.

Some service providers may process information outside the United Kingdom. Where this happens, we will ensure that an appropriate legal safeguard is in place.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period may vary according to the type of information and will take account of clinical, legal, tax, professional, regulatory and insurance requirements. Information that is no longer required will be securely deleted, destroyed or anonymised where appropriate.

Marketing

We will only send electronic marketing where we have an appropriate legal basis to do so.

You can unsubscribe at any time by using the link contained in a marketing message or by contacting us.

Cookies

Cookies are small files placed on your device when you visit a website.

Our website may use:

• Strictly necessary cookies required for security and basic website operation.
• Preference cookies that remember choices you make.
• Analytics cookies that help us understand how the website is used.
• Cookies created by third-party content or services, such as booking systems, maps or videos.

Strictly necessary cookies do not require consent. Analytics, advertising and other non-essential cookies will only be used after you have made the appropriate choice through our cookie banner.

You can change or withdraw your cookie preferences through the website’s cookie controls. You can also manage cookies through your browser settings, although disabling necessary cookies may affect how the website works.

The cookie information displayed through our cookie banner will identify the cookies used on the completed website, their purposes and how long they remain on your device.

Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information.
• Have inaccurate information corrected.
• Request deletion of your information.
• Request that use of your information is restricted.
• Object to certain uses of your information.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.

These rights are not absolute. We may need to retain some information to meet clinical, legal, insurance or regulatory requirements.

To exercise your rights, contact: jasmine@laesthetics.co.uk

You may also complain to the Information Commissioner’s Office through www.ico.org.uk. We would appreciate the opportunity to address your concerns first.

Changes to this notice

We may update this notice when our services, systems or legal responsibilities change. The latest version will be published on this page with its updated date.